This tool will allow one of our technicians to remotely connect to your computer and hopefully resolve the reported issue.
You will be able to observe all the actions taken on your computer during the whole session and you can choose to terminate the session at any time. During this session you will also have access to an Instant Message tool that will allow you to communicate with the technician.
Please note that you need to make an appointment for all remote sessions.
Connect to LogMeIn Rescue by clicking on the following link:
Connect to LogMeIn
When the connect page appears, enter your 6 digit pin code number provided by our support team and click "Start Download" to download the LogMeIn Rescue applet.
Downloading LogMeIn Rescue applet
When you see the security warning, select Run, or alternatively, save the file and once it has downloaded, Run the file.
Connecting to a technician
Once the applet is running, wait for the technician to activate your session.
You may be asked to give the technician permission to perform certain actions. Click OK to grant permissions.
Unfortunately it doesn't always go to plan!
If you have any problems or can't get connected, please email us at firstname.lastname@example.org , try and include any errors and a full description of the fault.
We'll get back to you as soon as possible and try to help.