Some Internet service providers (ISP) uses transparent proxies and filtering system that may interfere with services such as ours and other smart DNS providers. This is usually common at the following locations or Networks.
- Public WiFi
- Satellite Internet
- 3G/4G (Mobile Data)
- Hotel Network
Important: Please ensure that our DNS addresses has been entered in your WiFi settings and you've registered your IP address on our website as per the setup instructions. This instructions are created based on a Ubuntu 14 system. If you get stuck accessing Terminal, please contact us via at the links bottom of this article.
First of all, you will need to access Terminal app. By default in Ubuntu and Linux Mint, the terminal shortcut key is mapped to Ctrl+Alt+T. Alternatively, you can just type Terminal at your computer's search box.
At the Terminal screen, type in the following command below and hit on enter (return) at your keyboard.
dig -ttxt which.dns.gnsltd.net
Now, you will get some logs in the terminal box.
Please send us the result by copying the log content into an email or open a support ticket using the online form so that we can analyse further to see whether your network is compatible with our service or not.
Note: If you're having problems copying, please take a screenshot of the Terminal screen and send it to us.