Amazon instant video app HTTP proxy error

If you get "Your Internet connection is currently using an HTTP proxy, content playback is not supported when a proxy is configured." error message on your iOS device upon playing a movie via the Amazon App, please follow the instructions below.

Tap on Settings on your iPad.

Click on "Wi-Fi". Find your Wireless connection which has the tick or checked mark and click on the blue 'i' icon.

Note: On older version of iOS, the icon should be a blue arrow.

You should now be in your Wi-Fi details page. At the HTTP Proxy, change the option from Auto to OFF.

Once you're done, tap on the Wi-Fi button at the top left to save the settings and go back to the Home screen.

Finally, re-launch your Amazon Instant video app and enjoy the movies.

If you have any problems, please email us at , and try to include any errors and a full description of the fault.

We'll get back to you as soon as possible to assist you.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us