Removing DNS settings from your iPad / iPhone / iPod

Go to Settings > Wi-Fi.

Find your Wireless connection which has the tick or checked mark and click on the blue 'i' icon.

Note: On older version of iOS, the icon should be a blue arrow.

You should now be in your Wi-Fi details page. Tap on DNS and delete the existing DNS address on your device.

Now tap on the Wi-Fi button at the top left of your Wi-Fi page to save the changes and go back to the Home screen.

If you have any problems or can't get connected, please email us at, and try to include any errors and a full description of the fault.

We'll get back to you as soon as possible to assist you.

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